Step-by-Step Guide to Getting a Water Connection
If you’ve recently moved into a new house and want to get a water supply connection, follow these steps carefully to ensure a smooth process:
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Contact the Assistant Engineer of your local Water Supply Department office.
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Get the list of authorized plumbers from the same office.
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Select a plumber who will prepare an estimate for your connection.
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Apply in the prescribed format and submit your application along with the estimate to the Assistant Engineer for sanction.
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Once sanctioned, deposit the required amount and get your connection installed.
The total fee includes:
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Deposit Money
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Water Charges
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Connection Fees
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Road Opening and Restoration Fees
What to Do If You Don’t Get Water?
If there is no water supply in your area or home, you should immediately contact the Assistant Engineer of your local office. Below is a list of offices and contact details according to ward numbers.
List of Local Water Supply Offices
| Name of Legal Office | Address / Phone | Ward No. | Contact Person |
|---|---|---|---|
| Kashipur Section | 10, B.T. Road – Ph: 2558 8553 | 1–6 | Assistant Engineer |
| Hatibagan Section | 79B, Bidhan Sarani – Ph: 2543 1602 | 7–12, 15 | Assistant Engineer |
| Section ‘G’ | 23, Princep Street | 46, 47, 51 | Assistant Engineer |
| Section ‘H’ | Hazi Md. Mohsin Square | 52, 53, 61, 62 | Assistant Engineer |
| Section ‘F’ | 22, Surya Sen Street – Ph: 2219 2399 | 36, 37, 40, 48–50 | Assistant Engineer |
| Section ‘E’ | 2, Neel Madhab Sen Lane | 42–45 | Assistant Engineer |
| Section (Main) | 101, Narkeldanga Main Road – Ph: 2364 9252 | 13–14, 29–35 | Assistant Engineer |
| Section ‘J’ | Sundari Mohan Avenue – KMC Office | 54–60 | Assistant Engineer |
| Section ‘I’ | Dilkhusa Street (Near Park Circus Tram Depot) | 63–65 | Assistant Engineer |
| Brindaban Bose Section | Brindaban Bose KMC Building | 16–20 | Assistant Engineer |
| B.K. Pal Section | B.K. Pal Avenue (Near the Park) | 21–25 | Assistant Engineer |
| Hedua Section | Hedua Square | 26–28, 38–39 | Assistant Engineer |
| Section ‘K’ | 212, Rashbehari Avenue | 68, 69, 72, 84–87, 90 | Assistant Engineer |
| Section ‘L’ | Hazra Road (Hazra & Harish Mukherjee Rd Junction) – Ph: 2455 7978 | 70, 71, 73, 74, 82, 88 | Assistant Engineer |
| Section ‘M’ | Circular Garden Reach Rd (Sudhir Bose & C.G.R.D Rd Junction) | 75–80 | Assistant Engineer |
| Picnic Garden | P.G. Road, CMC Ward Office – Ph: 2344 3900 | 66–67 | Assistant Engineer |
| Tolly-Golf Green Section | Golf Green – Ph: 2483 6604 | 88–100 | Assistant Engineer |
What If There Is a Water Shortage?
If there is a temporary water shortage or you need additional water for a special occasion, you can arrange a water tanker.
Water Tanker Information:
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Available between 7:00 a.m. to 6:00 p.m.
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Charge: ₹400 per tanker (capacity 3600 liters)
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Contact Points:
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H.P.L., 20C, Convent Road – Ph: 2244-5785
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Assistant Engineer (Mains) – Ph: 2246-5845
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Contaminated Water — What Should You Do?
Contamination often occurs when underground reservoirs or pipelines are not properly cleaned. Regular maintenance can prevent such issues.
Preventive Measures:
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Maintain all internal pipelines to avoid contamination from underground sources. If a new line is needed, it must be installed with permission from the Corporation. Failure to comply may lead to disconnection (Sections 258, 278 of the KMC Act).
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Cover all underground and overhead reservoirs properly and clean them weekly with bleaching powder. Uncovered or neglected reservoirs can become mosquito-breeding grounds and cause disconnection (Sections 275/1(b), 496).
Need a Tubewell?
If your area has a shortage of drinking water, or all existing tubewells are damaged or unavailable, contact the office below:
Executive Engineer (Tubewell)
5, S.N. Banerjee Road, Kolkata – 700013
Phone: 2244-3471 (Ext. 2567)
From Where Does the Water Come?
The Kolkata Municipal Corporation (KMC) ensures regular water treatment and supply through multiple plants and pumping stations.
Main Water Treatment Plants:
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Palta
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Garden Reach (State Government)
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Watgunge (Work in progress)
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Jorabagan (Work in progress)
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Dhapa (Work to start)
Booster Pumping Stations:
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Tallah
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Subodh Mullick Square
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Auckland Square
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Behala
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Md. Ali Park
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Park Circus
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Garfa
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Ranikuthi, Kalighat, Bansdroni, Kasba, and Bagmari (work nearly complete)
KMC Water Supply Zonal Offices
| Zonal Office | Address | Phone No. | Ward No. | Officer Concerned |
|---|---|---|---|---|
| North | 79, Bidhan Sarani | 2543-1602 | 1–12, 15–28, 38–39 | Executive Engineer |
| Central | 5, S.N. Banerjee Road | 2244-3471 Ext. 2573 | 13–14, 29–37, 40–65 | Executive Engineer |
| South | Poddar Nagar, Prince Anwar Shah Road | 2413-2232 | 81–89, 91–100 | Executive Engineer |
| West | 212, Rash Behari Avenue | 2440-2793 | 66–80, 82–88, 90 | Executive Engineer |
| Jadavpur Unit | 97–98, Garfa Main Road | 2418-0645 | 101–114 | Executive Engineer |
| S.S. Unit | 516, D.H. Road, Near SBI | 2468-1034 / 2468-3115 | 115–132 | Executive Engineer |
| Garden Reach Unit | E-3, C.G.R. Road | 2469-6049 | 133–141 | Executive Engineer |
Final Note
The Kolkata Municipal Corporation continuously works to ensure clean and adequate water supply across all wards. Citizens are encouraged to cooperate by maintaining their pipelines, cleaning reservoirs, and reporting any leakage, shortage, or contamination promptly to the concerned Assistant Engineer.